Locs by Steph B., LLC

At Locs by Steph B LLC, we are committed to providing exceptional service, personalized hair care, and empowering beauty education. We serve professional women who value their time and prioritize self-care. Please adhere to the following policies to ensure a seamless and enjoyable experience. Appointment Reservation Fee - This fee is required for all new and existing clients. We expect that all clients will operate in the space of integrity. Client appointments are scheduled 6+ weeks in advance. This gives you plenty of time to schedule around your retie appointment. Therefore, once you schedule your appointment, the scheduling fee is non-refundable. Appointments are reserved exclusively for you and require a non-refundable reservation fee to confirm. This reservation fee is deducted from the total service cost, with the balance due at the time of your appointment, pending you complete the appointment on the assigned day first scheduled. Reservation Fee Amounts: 20% for most regular hair services. For longer services or special requests, a higher deposit may be required. All services require a card on file to reserve. Consultations Consultations are a valuable opportunity to explore our services and get answers to your hair care questions. The consultation fee ($25-$50 or higher) can be applied to future services booked during the consultation. California Preparation (All Services): Wash is only offered at salon location. If you are scheduled before 9 am a wash will not be provided and therefore a wash at home is mandatory (within 24 hours) or your retie service. This rule is CDC-enforced to protect the stylist and your fellow colleagues who also are being served at Locs By Steph B. LLC. For loc consultations, allow your hair to air dry in twists or flat twists/cornrows. This helps us observe your natural curl pattern. If your hair isn’t prepared as required, the consultation will be cancelled, and you will need to reschedule. Cancellations We understand that life happens, and we ask for 48 hours' notice for any cancellations, modifications, or rescheduling. 48-Hour Notice: If you cancel within 48 hours' notice, your reservation fee will be forfeited, and no further charges will apply. This has been put in place to help prevent booking without the integrity of doing your due diligence of research or reading the fine print, as well as those who don't follow through on their word. We are a functioning business, and those who don't align with the integrity set forth will be penalised for their lack of integrity. We are all adults, and only those who act and respond as adults will be served at Locs by Steph B. LLC. Less than 48-Hour Notice: Cancellations made less than 48 hours in advance will require payment of 50% of the appointment cost. Same Day No-Shows These cancellations will incur a charge of 100% of the appointment cost according to the policies agreed to when a deposit was made. Rescheduling: You may reschedule once within the same month of your original appointment with 48 hours' notice. If not rescheduled within this timeframe, it will be treated as a cancellation. Tardiness/Lateness Punctuality is crucial. Please notify myself and or my assistant if you expect to be late. Arriving more than 10 minutes late may result in rescheduling, with the original appointment time still charged. Late minutes will be added to your service time. If your appointment can not be accommodated due to lateness this will result in a Same Day cancellation fee (100% of the service) being accessed to the card on file or sent by zelle on the same day of the scheduled service. The payment must be made in order to reserve any future bookings. If already on the calendar, your current booked appointments will be removed within 24 hours if payment is not made and you will be banned from booking future appointments. Split Appointments We do not allow split appointments for reties. For example, you schedule for 3 hours here and 1 hour there. Atmosphere and Plus Ones Your time at Locs by Steph B LLC should be a peaceful, rejuvenating experience. Please refrain from bringing children or additional guests unless they are receiving services. Before & After Hours Services Services scheduled outside of regular hours will incur additional charges, excluding Sisterlocks/Brotherlocks & Microlocs Installations. Charges: $25/hour up to 2 hours. Beyond 2 hours, a flat rate of $50 applies. After-hours service (non-work days or holidays) is an additional $25+. Payment I accept various payment methods, including cash, Zelle, and all major credit/debit cards. Agreement & Acceptance of Policies By scheduling an appointment at Locs By Steph B. LLC, is a formal acceptance of all terms listed above.